Terms & Conditions

1. Definitions

In these Terms & Conditions the following expressions have the respective meanings:

    • Account Name: Loyalty Card/App
    • Client Name: This includes all UK Bubbleology outlets registered to Bubbleology UK – Our registered office address is 14 Gray’s Inn Road, London WC1X 8HN
    • Customer Services: Customer services can be contacted via email at customerservice@bubbleology.co.uk

IMPORTANT – PLEASE READ: The following Agreement describes the terms and conditions that apply to your Account (prepaid, loyalty and gift card functions). These Terms and Conditions apply to the use of your Card/App and govern the relationship between Bubbleology UK VIII – Ltd (“Bubbleology”, “we” or “us”) and you. Use of your Card/App will constitute acceptance of these Terms and Conditions. You must therefore read them carefully. Please print a copy of these Terms and Conditions for your records. If there is anything you do not understand, please contact our Customer Services.

2. Loyalty Card

The Card/App is an electronic money product. When you credit value to your Card/App you will be purchasing electronic money from Bubbleology UK-I Ltd.

3. Obtaining Your Card

Your Card is issued by, and remains the property of, Bubbleology UK-I Ltd. We do not authorise anyone else to sell or distribute the Card. You can only obtain Cards from Bubbleology shops and online via www.bubbloeologyloyalty.co.uk.

4. Using Your Card


You can use your Card at any participating shop. It is not a credit card, charge card or debit card. Before you can use your Card as payment method you will need to credit it with funds. Your Card will be activated when you first credit it with a minimum of £5.

You can credit and top-up stored value on your Card by cash or credit card at any participating shop. The minimum value you can credit your Card with each time is £1. The maximum credit value you can store on your Card at any time is £100.

You can check the balance on your Card at any time online or in any participating shop. We will keep a record of all transactions and use reasonable endeavors to check that this balance is correct. You should keep your receipts and check your online statement to ensure that your account balance is correct.

After 12 months of inactivity cards will be set to expire and balance removed. The right to refund the cashless balance of the prepaid card is at the discretion of Bubbleology.


Your Card is intended for your personal use and, as such, you are not entitled to sell, distribute or otherwise make any commercial use of your Card (including in relation to any promotional commercial activity).

For the avoidance of doubt, this shall not prevent you from giving a Card as a gift, provided that such gifting is not part of or connected to any commercial activity (including any promotional commercial activity).

After 12 months of inactivity cards will be set to expire and balance removed. The right to refund the cashless balance of the gift card is at the discretion of Bubbleology.


Alternatively you can use your Card/App as a loyalty card to earn rewards and promotions on purchases or individual products.

Please note that your card must be registered online to enable you to earn and redeem loyalty points.

Each User must only use the Account in accordance with the Scheme rules. In order to earn reward points on purchases, the Card/App must be presented at the checkout prior to purchase.

Reward points cannot be added after the transaction is completed. Each Card/App is personal to the holder or relevant User to whom it is issued and neither the Card/App nor the reward points can be used by or transferred to any other person. The rewards points cannot be used in conjunction with any other promotion or discount. Reward points will not be awarded against the purchase of gift cards/gift vouchers, purchases paid for with vouchers issued under this Scheme or payment for purchases made online. Certain other products may also be excluded from the Scheme or the reward points awarded reduced from time to time at our discretion. Any reward points earned on purchases which are subsequently cancelled or refunded will be deducted from the Card/App. For current reward points earning levels please see in-store or visit www.bubbleologyloyalty.co.uk

The App is free of charge and can be downloaded from either Apple or Android App stores or, if available, via a QR code that may be found on marketing material within your participating Location. Certain mobile devices may not support the App, in which case you will not be able to use it.

If you change mobile devices, you will need to download the App in order to access your information. The App is only available with an internet connection and any and all charges incurred during your use of the App are subject to your agreed terms and conditions with your internet or mobile provider. Where there is an option to register for a particular area of the App and you choose or are provided with a user identification code, username and/or password, you should treat this information as confidential. Each registration is for a single user only. We reserve the right to disable any identification or password, chosen or allocated, at any time, if in our reasonable opinion we believe you have failed to comply with these terms and conditions. You are responsible for the security of any passwords issued to you.

The App may be suspended temporarily or permanently and without notice in case of system failure, maintenance or repair or for other reasons beyond our control. We reserve the right to make changes to the App from time to time, to include the removal, modification and/or variation of any elements, features or functions of the App.

Other than personal information covered under our Privacy Notice, any material you post to the App (where this is possible) shall not be confidential. We shall be free to copy, disclose, distribute, incorporate and otherwise use any material and data, images, sounds, test and other material embodied in the posting or upload for any purpose. You must not post any material on the App that is threatening, offensive, discriminatory, blasphemous, in breach of confidence or privacy or any material that could cause any harm to the App through the use of viruses, logic bombs, malicious software, worms or any similar technical misuse of the App. Any misuse shall be disclosed to law enforcement authorities at our discretion.

You may cancel your Card and/or delete your App at any time but if you do so, you may forfeit the right to any points that have accumulated on your Account that have not been used. We may ask you to return or destroy the Card and/or delete the App in accordance with our instructions.

If your smartphone with the App is lost or stolen or if your Card is lost or stolen, you must notify us of this via the email address set out below in paragraph 5 (General). Bubbleology will not be liable for any resulting loss of points or Vouchers.

We reserve the right to reject any Cards that become unreadable and also to refuse to redeem any points or Vouchers which have been acquired where the Card has, or the balance of points have been acquired, or is suspected to have been acquired, via theft, fraud or any other means that are not in accordance with our Terms and Conditions. If your Card is lost or stolen, Bubbleology will not be liable for any resulting loss

Bubbleology reserve the right to refund any balance attributed to the loyalty account at their discretion. After 12 months of inactivity accounts will be set to expire and any balance removed.


At participating Locations, you may be able to order certain products online, with products to be collected by you from the Location via the Click & Collect system. You will collect loyalty stamps on purchases made via the Click & Collect system. If you would like to use the Click & Collect system, you will need to be registered with an Account. Payments may be made using any of the methods listed at our checkout screen, which may include paying online at the time of booking or at the time of collection via normal methods of purchase available at the Location (which may include the Card or App or Cashless System). The acceptance of orders for the products shall be at the entire discretion of Bubbleology. Our acceptance of an order occurs when you receive an on-screen message confirming your order has been placed. Up until this point, we may decline to provide you with the products without giving any reason. In the unlikely event that the goods ordered are not available, you may choose equivalent product(s) of the same value or we will refund any amounts already paid by you. Unless otherwise stated in writing the prices quoted by Bubbleology on the Website are inclusive of VAT and any other applicable taxes.

5. Expiry

Your Card does not have an expiry date. However, if you do not use your Card for a period of one year or more, your Card will cease to be valid and any remaining credit value stored on it will expire. Checking the balance on your Card will not constitute use of the Card for these purposes. Expired value cannot be transferred to a new card or redeemed. You will not be able to use your Card once it has ceased to be valid.

6. Cancellation

You have the right to cancel your Card at any time by returning it to Customer Services (see details on the website).

If you wish to cancel your Card, you must contact Customer Services.

7. Registering Your Card

To protect the stored value on your Card from loss, theft or damage you can register your Card by following the instructions on the website at www.bubbloeologyloyalty.co.uk.

If you need to change any of the details you have registered with your Card, please contact Customer Services; alternatively, you can make changes through the website.

8. Loss, Theft, Damage

You should treat your Card like cash in a wallet. If you lose your Card or if it is stolen you may lose any value which is stored on it in the same way as if you lost your wallet.

If you have registered your Card through the website, you should immediately report any loss, theft, fraudulent or unauthorised use of your Card to Customer Services or on our website.

In the event of loss, theft, fraud or other unauthorised use of your Card, or if your Card is damaged or malfunctions, we may, at our sole discretion, replace your Card and transfer any credit value stored on it at the time of reporting to a replacement card. Non-exhaustive circumstances in which we may determine, in our sole discretion, that we will not replace your Card include those where we reasonably believe that the notified incident has been caused by your wilful breach of these Terms and Conditions or if there are reasonable grounds for suspecting that you are or have been engaged in fraudulent or other unlawful conduct. Alternatively we may, at our sole discretion, procure a redemption payment in respect of any outstanding value stored on your Card.

If we agree to replace your Card, a replacement card will be delivered to your home address as registered against the card.

Replacement cards will be posted to your registered home address only. We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with more than two replacement cards within any 3 month period.

If you subsequently find or retrieve a Card which you have reported lost or stolen, you must notify Customer Services immediately.

9. Data Protection & Privacy

If you register your Card on the website you will be asked to provide certain personal information, including your name, date of birth, address, contact details and if you top up your Card online, credit card details. We are committed to maintaining the security of your personal information in accordance with the requirements of the General Data Protection Regulation and will take reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

The Privacy Policy will apply whenever you provide us with personal information, and is incorporated by reference into these Terms and Conditions. More information about our Privacy Policy can be found at bubbleology.co.uk/privacy-policy.

Except as required by law, or in accordance with these Terms and Conditions and the Privacy Policy, your personal information will not be passed to any other persons without your permission.

Bubbleology reserve the right to move user data collected to alternative service or new module from existing provider. To ensure there is no disruption to the loyalty service provided.

Bubbleology have the right to terminate the loyalty scheme including all loyalty accounts, prepaid cards & gift cards at any point. This will set all accounts to inactive and remove any associated balances from the account. The user is not entitled to any refund of balance at this time.

10. Liability Of Boba Tea Ltd

Neither Boba Tea Ltd, nor any member of its corporate group shall be held liable for any default resulting directly or indirectly from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statue or otherwise are expressly excluded.

Boba Tea Ltd will not be liable to you for:

  • any loss of income, business, goodwill or profits arising out of this agreement;
  • any unauthorised access to or alteration, theft or destruction of your Card;
  • the consequences of any delay or mistake relating to the use of your Card caused by any circumstances beyond our control;
  • any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
  • any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time we entered into this agreement, such loss was contemplated by you and by us;      or
  • any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage

This agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact your local authority Trading Standards Department or Citizens Advice Bureau.

Boba Tea Ltd does not represent or warrant that your Card will always be accessible or accepted at participating shops.

The Financial Ombudsman Compensation Service is not applicable to your Card. Boba Tea Ltd does not offer any other compensation schemes to cover losses claimed in connection with your Card.

11. Variation & Assignment

We reserve the right to amend or waive any provision of these Terms and Conditions from time to time and at any time, or to terminate the Card program on reasonable notice. The Terms and Conditions applicable to the use of a Card shall at any time be the terms and conditions published on the website (www.bubbloeologyloyalty.co.uk) and your continued use of a Card shall constitute your acceptance of such terms and conditions. We will also e-mail you to let you know about changes to these Terms and Conditions.

We may assign the benefit of these Terms and Conditions to any other company in the same group of companies as Boba Tea Ltd. If we assign the benefit of these Terms and Conditions, your rights will not be affected.

12. Entire Agreement; Construction

This agreement (as amended from time to time) constitutes the entire agreement between you and Boba Tea Ltd and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected.

13. Governing Law

These Terms and Conditions are governed by English law.